Durbanville beauty salons: Who's the best?

Durbanville Beauty Salons: Reviewers’ Favourites

When it comes to Durbanville beauty salons, the offerings are endless. Whose hair stylists are a cut above the rest, and which nail technicians can you trust to keep your toes in tip-top condition? Here are the four favourite Durbanville beauty salons on VavaVox to help you decide where to invest your hard-earned cash. Located […]

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Online shopping in South Africa: Who's the best?

Online Shopping In South Africa: Who’s The Best?

The recent PricewaterhouseCoopers Retail in Africa 2016 report describes online shopping in South Africa as a booming market. Increasing numbers of local consumers opt to do their shopping online. However, positive customer experiences within online shopping are important as the stakes become higher. According to the Retail in Africa 2016 survey, 57% of South African online shoppers were […]

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Robot customer service could soon become standard

Robot Customer Service on the Rise

Robots have been making headlines recently as they are becoming more prevalent day-to-day with their increased use in apps. Robot customer service is specially designed to automate responses to users, taking over these “boring jobs” from humans. On the one hand you have users looking for real responses, yet receiving synthetic ones. And on the […]

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Customer Complaints

Customer complaints about MTN reach all-time high

According to the latest report by the Consumer Goods & Services Ombudsman (CGSO), MTN received the highest number of complaints from mobile network consumers between 2015 and 2016. EWN reports that the 2015 strike lead to the high number of MTN customer complaints. Subscribers faced lengthy delays in having their queries attended to by call […]

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Find the best pet service businesses through VavaVox reviews

Pet Pamper Spots in Cape Town: Top 4

Your pet is part of the family and deserves to be pampered every now and then! Cape Town offers a range of locally and internationally sourced products to keep your furry friends happy, as well as expert grooming services to keep them looking perfectly polished at all times. The best pet care businesses in Cape […]

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Email customer support speed an important part of the customer experience

Email customer support tested: SA mobile operators

Which mobile operator in South Africa offers the speediest email customer support? MyBroadband put Vodacom, MTN, Cell C and Telkom to the test by emailing each operator a simple technical query about network issues. The results were mostly favourable, but for some providers, this email support test indicates areas of opportunity for improving their customer […]

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Courier service startup boosts customer experience

A proudly South African start-up, Sendr, promises to revolutionise local courier service with on-demand parcel delivery using motorcycles. CNBC Africa reports that this ‘Uber for parcels’ will cut package delivery costs and boost delivery speed for increased customer satisfaction, as well as providing much-needed work opportunities. “We have created an app available on iOS and […]

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Top SA Brands

Top 5 Brands for Customer Satisfaction in South Africa

In South Africa’s highly competitive market, businesses must meet customer expectations to survive and grow. But how does your favourite brand really fare when it comes to delivering on promises to consumers of their products or services? The South African Customer Satisfaction Index (SAcsi) compared customer satisfaction in 2015 across industries and brands in their annual report, identifying the […]

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SAA To Improve In-flight Entertainment

Sick of the lack of in-flight entertainment available on short haul air journeys? eNCA reports that South African Airways (SAA) will offer business class customers Samsung tablets to keep them occupied on selected short haul regional flights to promote customer satisfaction. “Customers have shown a keen interest in this innovation which we are now rolling out  […]

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facebook reactions

What Facebook Reactions Could Mean for Consumers

After much anticipation, Facebook has brought out a set of emojis called “Reactions”, which have been introduced to supplement the longstanding “Like” button ( The symbols were narrowed down to a set of five (Haha, Yay, Wow, Sad, Angry) after extensive testing by Facebook users in Spain and Ireland. To date, Facebook Reactions are in Beta, […]

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cape town restaurants

Top 5 Cape Town Restaurants to Visit in 2016

Cape Town has become a hub for amazing restaurants with talented chefs from all over the world showing off their culinary skills. Whether you’re looking for fine dining, a sweet treat or just a good, hearty meal, there will be something for you to try. Here are five highly-rated Cape Town restaurants on VavaVox that […]

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