Archive | Voice Of Customer

Durbanville beauty salons: Who's the best?

Durbanville Beauty Salons: Reviewers’ Favourites

Like Like Love Haha Wow Sad Angry When it comes to Durbanville beauty salons, the offerings are endless. Whose hair stylists are a cut above the rest, and which nail technicians can you trust to keep your toes in tip-top condition? Here are the four favourite Durbanville beauty salons on VavaVox to help you decide […]

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Online shopping in South Africa: Who's the best?

Online Shopping In South Africa: Who’s The Best?

Like Like Love Haha Wow Sad Angry The recent PricewaterhouseCoopers Retail in Africa 2016 report describes online shopping in South Africa as a booming market. Increasing numbers of local consumers opt to do their shopping online. However, positive customer experiences within online shopping are important as the stakes become higher. According to the Retail in Africa 2016 survey, […]

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Robot customer service could soon become standard

Robot Customer Service on the Rise

Like Like Love Haha Wow Sad Angry Robots have been making headlines recently as they are becoming more prevalent day-to-day with their increased use in apps. Robot customer service is specially designed to automate responses to users, taking over these “boring jobs” from humans. On the one hand you have users looking for real responses, […]

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Customer Complaints

Customer complaints about MTN reach all-time high

Like Like Love Haha Wow Sad Angry 2 According to the latest report by the Consumer Goods & Services Ombudsman (CGSO), MTN received the highest number of complaints from mobile network consumers between 2015 and 2016. EWN reports that the 2015 strike lead to the high number of MTN customer complaints. Subscribers faced lengthy delays […]

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Find the best pet service businesses through VavaVox reviews

Pet Pamper Spots in Cape Town: Top 4

Like Like Love Haha Wow Sad Angry Your pet is part of the family and deserves to be pampered every now and then! Cape Town offers a range of locally and internationally sourced products to keep your furry friends happy, as well as expert grooming services to keep them looking perfectly polished at all times. […]

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Email customer support speed an important part of the customer experience

Email customer support tested: SA mobile operators

Like Like Love Haha Wow Sad Angry Which mobile operator in South Africa offers the speediest email customer support? MyBroadband put Vodacom, MTN, Cell C and Telkom to the test by emailing each operator a simple technical query about network issues. The results were mostly favourable, but for some providers, this email support test indicates […]

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Courier service startup boosts customer experience

Like Like Love Haha Wow Sad Angry A proudly South African start-up, Sendr, promises to revolutionise local courier service with on-demand parcel delivery using motorcycles. CNBC Africa reports that this ‘Uber for parcels’ will cut package delivery costs and boost delivery speed for increased customer satisfaction, as well as providing much-needed work opportunities. “We have […]

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Top SA Brands

Top 5 Brands for Customer Satisfaction in South Africa

Like Like Love Haha Wow Sad Angry 11 In South Africa’s highly competitive market, businesses must meet customer expectations to survive and grow. But how does your favourite brand really fare when it comes to delivering on promises to consumers of their products or services? The South African Customer Satisfaction Index (SAcsi) compared customer satisfaction in 2015 across industries […]

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SAA To Improve In-flight Entertainment

Like Like Love Haha Wow Sad Angry 1 Sick of the lack of in-flight entertainment available on short haul air journeys? eNCA reports that South African Airways (SAA) will offer business class customers Samsung tablets to keep them occupied on selected short haul regional flights to promote customer satisfaction. “Customers have shown a keen interest in […]

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facebook reactions

What Facebook Reactions Could Mean for Consumers

Like Like Love Haha Wow Sad Angry After much anticipation, Facebook has brought out a set of emojis called “Reactions”, which have been introduced to supplement the longstanding “Like” button ( The symbols were narrowed down to a set of five (Haha, Yay, Wow, Sad, Angry) after extensive testing by Facebook users in Spain and […]

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cape town restaurants

Top 5 Cape Town Restaurants to Visit in 2016

Like Like Love Haha Wow Sad Angry Cape Town has become a hub for amazing restaurants with talented chefs from all over the world showing off their culinary skills. Whether you’re looking for fine dining, a sweet treat or just a good, hearty meal, there will be something for you to try. Here are five […]

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How to Use Customer Reviews to Improve Your Business

Like Like Love Haha Wow Sad Angry Ever heard the saying, Good words are worth much, and cost little? Never before have these words been more true. In 2015, digital media is precipitating a word-of-mouth boom. The rise of online platforms that facilitate social commentary, like social media and review sites, means an increase in […]

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