Archive | Voice Of Customer


The Power Of Word Of Mouth: What #FeesMustFall Tells Us

Like Like Love Haha Wow Sad Angry When universities across South Africa announced a substantial fee hike for the 2016 school year, students were understandably upset. Shackled to unrelenting student loans, a weakening economy and the reality that life was becoming more expensive, something had to give. What resulted was a coordinated protest organised over […]

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Facebook Listens To Its Fans By Announcing An ‘Unlike’ Button Is In The Works

Like Like Love Haha Wow Sad Angry At VavaVox, we believe in power of free expression. This past week, we were intrigued by Facebook’s announcement that it will soon be allowing its users to “thumbs down” or “unlike” content they sympathise with or disagree with. An unlike button has been one of the most requested Facebook […]

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News24 Says No To Comments

News24 Says No To Comments

Like Like Love Haha Wow Sad Angry South Africa’s most popular news website, News24, will be removing the comments feed from all of its stories by Friday, 11 September. Editor-in-Chief Andrew Trench announced the news earlier this week in a story that raised a great degree of controversy. For a site famed – somewhat infamously […]

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bic womens day blunder

Getting Social Media Wrong

Like Like Love Haha Wow Sad Angry On August 9, National Women’s Day was celebrated in South Africa, an annual public holiday that commemorates the 1956 march against pass laws. For most, it was a day to relax and unwind, and a chance to remember the women of our country. For BIC South Africa, however, […]

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voice of customer

Listen to Your Customers and Earn Customer Loyalty

Like Like Love Haha Wow Sad Angry Constantly pursuing customer engagement, through voice of the customer feedback, usually leads to high customer satisfaction and brand loyalty We hear everyday companies telling the world how great their customer service are. After you experienced dealing with them, you are not that impressed. You walk out the door and […]

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