Customer complaints about MTN reach all-time high

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According to the latest report by the Consumer Goods & Services Ombudsman (CGSO), MTN received the highest number of complaints from mobile network consumers between 2015 and 2016. EWN reports that the 2015 strike lead to the high number of MTN customer complaints. Subscribers faced lengthy delays in having their queries attended to by call and service centres.

Click here to view MTN customer complaints and compliments on VavaVox.

The CGSO recorded 613 MTN complaints from consumers between March 2015 and February 2016. These form part of 3 465 cases opened with the Ombudsman against suppliers during this time period. The JD Group followed MTN with 172 customer complaints, encompassing brands like Incredible Connection and Joshua Doore.

Other mobile network providers also ranked in the CGSO report. However, the CGSO states that they stopped dealing with complaints about other network providers. These providers allegedly refused to work with the CGSO and complaints were only recorded until July 2015.

The highest number of customer complaints in SA (2015- 2016):

The highest number of customer complaints in South Africa

Click here to view the full article on EWN.



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6 Responses to Customer complaints about MTN reach all-time high

  1. Fazila Abdull May 16, 2016 at 10:09 pm #

    Mtn call centre service is very very poor. The call centre agents refuse to assist and cut the calls on customer and even put the calls on mute when you query about your account they always have a different stories. Mtn is debiting money from my account without me having a contract with them I was a customer at autopage and my contract expired since I was moved to mtn they are debiting money from my account without my permission and they can’t give me information for what they are charging me i need help cause I do not no who to contact in this regard pls help

    i would gladly migrate to Vodacom think their services is better

  2. Puleng June 21, 2016 at 5:32 pm #

    I hate mtn every time I load air-time without making any calls then gues what 00 balance I dialed 173 asking them to fix the problem but hei am still struggling with my air time I’ve been using Mtn my whole life but now I hate it rather opt to other networks I’m really disappointed they eat my air time sis.

  3. nana davids September 1, 2016 at 8:54 am #

    Mtn I didn’t sign up for this stupid airtime being reserved for bloody data. I buy airtime then you guys just go and reserve what the hell for. if I need data I’ll buy bundles so please stop with your nonsense I’m less interested.

  4. Zeenat September 14, 2016 at 10:22 am #

    Having an extremely bad time with mtn upgraded my contract over the phone didn’t receive it yet but being billed for it since april.phoning in since april with a reference number no one seems to help.

  5. Nicholas September 21, 2016 at 10:57 am #

    They are useless. I have been with them for half a decade and now suddenly they impose this “reserved data” nonsense. I cant put data on my phone since the moment I put airtime it is depleted or transferred to “reserved data” and then depleted anyway. Today was the last straw where I put on R 20.00 just to be safe so that I could get R 15 worth of data, i.e. 100mb. Low and behold all of it became reserved data. It says reboot or end your data session. Well I wasn’t in any flipping data session so I had to reboot the thing. BUT NO … it was all depleted when it turned on again. That ladies and gentlemen is called theft. No matter what bureaucratic mumbo jumbo you want to throw at me MTN. Screw you I’m off to Cell C or Vodacom, there is no way they could be worse.

  6. Dorothy September 23, 2016 at 1:38 pm #

    MTN rips it’s customers off and they don’t care there call center agents don’t even help they just put you on mute what kind of a network is this there not working there job is to help the customers with there queries everytime it’s 99% I would make a call and sometimes I speak for 5minutes then my airtime is gone and when I call the call center the agents just put me on mute sometimes they don’t even pick up no body cares even the big bosses don’t care I’m moving to vodacom I have had enough being treated as if I don’t have any other options like I should I kiss there ass for them to treat me like a valued custumer fuck u and fuck u again MTN

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