According to the latest report by the Consumer Goods & Services Ombudsman (CGSO), MTN received the highest number of complaints from mobile network consumers between 2015 and 2016. EWN reports that the 2015 strike lead to the high number of MTN customer complaints. Subscribers faced lengthy delays in having their queries attended to by call and service centres.
Click here to view MTN customer complaints and compliments on VavaVox.
The CGSO recorded 613 MTN complaints from consumers between March 2015 and February 2016. These form part of 3 465 cases opened with the Ombudsman against suppliers during this time period. The JD Group followed MTN with 172 customer complaints, encompassing brands like Incredible Connection and Joshua Doore.
Other mobile network providers also ranked in the CGSO report. However, the CGSO states that they stopped dealing with complaints about other network providers. These providers allegedly refused to work with the CGSO and complaints were only recorded until July 2015.
The highest number of customer complaints in SA (2015- 2016):
Click here to view the full article on EWN.