Email customer support speed an important part of the customer experience

Email customer support tested: SA mobile operators

Which mobile operator in South Africa offers the speediest email customer support? MyBroadband put Vodacom, MTN, Cell C and Telkom to the test by emailing each operator a simple technical query about network issues. The results were mostly favourable, but for some providers, this email support test indicates areas of opportunity for improving their customer […]

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Courier service startup boosts customer experience

A proudly South African start-up, Sendr, promises to revolutionise local courier service with on-demand parcel delivery using motorcycles. CNBC Africa reports that this ‘Uber for parcels’ will cut package delivery costs and boost delivery speed for increased customer satisfaction, as well as providing much-needed work opportunities. “We have created an app available on iOS and […]

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Top SA Brands

Top 5 Brands for Customer Satisfaction in South Africa

In South Africa’s highly competitive market, businesses must meet customer expectations to survive and grow. But how does your favourite brand really fare when it comes to delivering on promises to consumers of their products or services? The South African Customer Satisfaction Index (SAcsi) compared customer satisfaction in 2015 across industries and brands in their annual report, identifying the […]

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SAA To Improve In-flight Entertainment

Sick of the lack of in-flight entertainment available on short haul air journeys? eNCA reports that South African Airways (SAA) will offer business class customers Samsung tablets to keep them occupied on selected short haul regional flights to promote customer satisfaction. “Customers have shown a keen interest in this innovation which we are now rolling out  […]

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facebook reactions

What Facebook Reactions Could Mean for Consumers

After much anticipation, Facebook has brought out a set of emojis called “Reactions”, which have been introduced to supplement the longstanding “Like” button ( The symbols were narrowed down to a set of five (Haha, Yay, Wow, Sad, Angry) after extensive testing by Facebook users in Spain and Ireland. To date, Facebook Reactions are in Beta, […]

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cape town restaurants

Top 5 Cape Town Restaurants to Visit in 2016

Cape Town has become a hub for amazing restaurants with talented chefs from all over the world showing off their culinary skills. Whether you’re looking for fine dining, a sweet treat or just a good, hearty meal, there will be something for you to try. Here are five highly-rated Cape Town restaurants on VavaVox that […]

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loyalty programmes

4 Best Customer Loyalty Programmes in South Africa

Loyalty programmes with measurable benefits are a key strategy for maximising customer satisfaction, ensuring return customers (and thus boosting profits for businesses.) Customer loyalty programmes in South Africa are growing from strength to strength, but which loyalty programmes are worth belonging to? Here are the top customer loyalty programmes in South Africa with real user […]

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Netflix South Africa vs ShowMax: Which Streaming Service Is The Best for You?

When ShowMax launched their internet streaming service in South Africa on 18 August 2015, South Africans sick of steep DSTV subscription fee increases rejoiced. However, 7 January 2016 introduced another player to the streaming game with the launch of Netflix in South Africa, confirming internet rumours that Netflix and chill would be more than just […]

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Why Customer Experience is More Important than Sales

A.B.C. – “Always. Be. Closing.” These words were immortalised by Alec Baldwin in the film Glengarry Glen Ross (1992). In fact, they have become the touchstone, the first and last word, for anyone even thinking about going into sales. But, their ubiquitousness belies the truth. Today, you can get the same product from pretty much […]

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