Building a relationship with your customers can often mean the difference between success and failure. Whether you’re a large-scale company, a small start-up, part of the service industry or selling a niche product, you need to make your customers happy.
After all, these are the people that spend their hard-earned money on your wares and keep you afloat. And on a selfish level, many of these customers have access to the internet and the ability to make their opinions about your service heard. Guess what? Cultivating good customer relationships is key because word-of-mouth travels faster and further than ever before.
So, how do you go about doing it? We’ve put together a list of widely-acknowledged tips to ensure your clients keep coming back.
Always respond, and do it promptly
This should go without saying, but whether someone is mailing you, leaving a message on your Facebook page or writing feedback on your VavaVox profile, waste no time getting in touch. In an age where we are always connected with one another, there is no excuse for tardiness. Best of all, as Infinit Contact notes, it might even help turn “a simple inquiry [into] a lasting customer relationship.”
Keep in touch
Next, depending on your relationship with the individual client, keep in touch. Little things help and giving certain clients your individual attention will help these relationships soar. Also, its basic good manners!
Under promise. Over deliver.
This idea is courtesy of Infinit Contact again. Under promising isn’t a negative – no, it’s a great way of keeping expectations in check. Then, when you’ve tempered a client’s hopes, set about exceeding them.
Keep the customer happy – at all times
You should endeavour to keep your customers happy no matter what, because these are the people that have the real power to help your business grow.
Remember this: happy customers = returning customers, and as Mashable puts it, “happy customers are more likely to refer your service, product or business to their friends, family and colleagues – and this grapevine effect is inevitable.”
This inevitability is what makes cultivating customer relationships so important: once you’ve done the legwork, the rest is done for you.
Of course, it’s not possible to make everyone happy at all times, but tools like VavaVox are making it easier to keep tabs on what is being said and affords you the mouthpiece to respond directly to these people.
The internet has changed the way businesses communicate with their clientele. Word-of-mouth is now more important than ever before, and the result is amazing: businesses that are proud and passionate about cultivating client relationships and delivering good service now soar above the rest.